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Terms and conditions & Terms of service (Homeschooling) 

Agreement to Terms- Once the first tuition session begins (the service has started), you agree to abide by all the terms and conditions stated within this

document. These terms and conditions will always be provided before the service starts. In the case of Explore Apollo Tuition – Homeschooling

Limited, they are included in our welcome pack and are clearly displayed on our website. By making a payment and continuing with the service, you agree to adhere to all terms and conditions. A homeschooling student is defined as anyone receiving lessons between 8:00 AM and 4:00 PM.
 

Cancellations and Missed Lessons

• All missed sessions are chargeable unless Explore Apollo Tuition Limited is informed of the cancellation within the required notice period.

• You must provide a minimum of 72 hours’ notice before the session starts to receive a prerecorded lesson.

• For unforeseeable circumstances, at least 48 hours’ notice must be given. Any cancellation after this period will be charged at the full hourly

rate, and no pre-recorded session will be sent.

• A situation will only be classified as unforeseeable if it is unpredictable and beyond your personal control. We offer a pre-recorded session for any session missed, provided that 72 hours’ notice (or 48 hours for unforeseeable situations) is given.

No refunds or rearrangements are available for homeschooling sessions.


Payments


Monthly Payments

• All monthly payments must be made at least 24 hours before the first lesson of the month.

• If payment is not received 24 hours prior, the session will not go ahead.

• Once tuition for the paid month has begun, no refunds will be issued.

• Please refer to the Cancellations and Missed Lessons section for details on pre-recorded sessions.


Tuition continues automatically at the end of each prepaid month unless you provide two weeks’ written notice to both your tutor and Explore Apollo

Tuition Homeschooling Limited. If no notice is given, your agreed time slot will be reserved, and you will be charged for the next two weeks.
 

Weekly Payments

• All weekly payments must be made at least 24 hours before the first lesson of the week.

• If payment is not received 24 hours prior, the session will not go ahead.

• Once tuition for the paid week has begun, no refunds will be issued.

• Our weekly payment option incurs an additional charge of 50p per session. For example, if you have two sessions per week, an extra £1.00

will be added per transaction.

• Please refer to the Cancellations and Missed Lessons section for details on pre-recorded sessions.


Tuition continues automatically at the end of each prepaid week unless you provide two weeks’ written notice to both your tutor and Explore Apollo

Tuition Homeschooling Limited. If no notice is given, your agreed time slot will be reserved, and you will be charged for the next two weeks.

 

Holidays During Term Time

• Homeschooling students must pay the full hourly rate if they take time off for planned holidays.

• If a lesson cannot go ahead due to a holiday, a pre-recorded lesson and lesson booklet will be sent to your email at your scheduled lesson time.

• If full payment is not made, your time slot will be reallocated to another student.
 

Unforeseen Absences

• Homeschooling students must pay the full hourly rate if they take time off due to unforeseen absences (e.g., long-term illness, family

bereavement, financial difficulties).

• If a lesson cannot go ahead due to an unforeseen absence, a pre-recorded lesson and lesson booklet will be sent to your email at your scheduled

lesson time. If full payment is not made, your time slot will be reallocated to another student.
 

Reducing Hourly Sessions

If you wish to remove one of your hourly slots, you must provide at least two weeks’ written notice to both your tutor and Explore Apollo Tuition

Homeschooling Limited. This notice must be given in writing via text message or email.


Unenrolment

If you wish to stop tuition completely, you must provide at least two weeks’ written notice to both your tutor and Explore Apollo Tuition Homeschooling

Limited. If no notice is given, you will be charged for the next two weeks.

To unenrol, contact:

📧 Email: Finnenau@ExploreApolloTuition.co.uk

📞 Phone: 07903 857471
 

Holiday & Additional Lessons

• Homeschooling students are not expected to have lessons during half terms, bank holidays, or school holidays. The dates will be sent at the

start of each term.

• If you wish to have lessons during these times, they will be scheduled based on tutor availability.

• Additional holiday lessons can be booked outside of term time, but they must be cancelled with at least 48 hours’ notice to receive a refund.
 

Tutor Changes

If a tutor must stop tuition mid-month, Explore Apollo Tuition Homeschooling Limited will make every effort to replace them with a similarly qualified tutor as soon as possible to minimise disruption.
 

Payment Changes

Explore Apollo Tuition Homeschooling Limited reserves the right to increase tuition rates at any time. However, at least two weeks’ notice will be provided, and both parties must agree to the change. If you do not agree, the unenrolment procedure applies.


Complaints & Disputes

We strive for excellence but understand that issues may arise. We have a complaints procedure that outlines how to make a complaint and the expected response timeframe. In the event of a dispute, we will aim to resolve it in good faith.
 

Force Majeure (Unforeseen Circumstances)

Explore Apollo Tuition Homeschooling Limited is not liable for delays or service failures caused by:

• Acts of God

• Strikes

• Accidents

• War

• Fires

• Technology failures (e.g., internet outages)
 

Limitation of Liability

• We are not responsible for third-party costs incurred by the customer.

• We are not responsible for the student’s overall results. Our role is to

support the student’s learning.
 

Exams

• Explore Apollo Tuition Homeschooling Limited does not book exams – this is the responsibility of the parent or caregiver.

• We do not provide financial support for exam costs.


Safeguarding

• All sessions are recorded and stored securely. By accepting our service, you agree to this safeguarding procedure.

• If you wish to withdraw from this procedure, your contract will be terminated immediately.

• Tutors are not responsible for chaperoning minors or safeguarding household assets. A responsible adult must always be present during

the session for students under 18. If a child is left unattended, the lesson and contract will be terminated immediately, with no refunds.

If you have any safeguarding concerns, contact us immediately.

📧 Email: Finnenau@ExploreApolloTuition.co.uk

📞 Phone: 07903 857471


Thank you,

Explore Apollo Tuition – Homeschooling Limited Team

 

Feedback

Finn has been working with my 7 year old son for a few months now. Finn came highly recommended from a family member. My son has enjoyed learning English Comprehension with Finn and learning in a fun way by talking about things that he finds fascinating.

My son says "Finn is a good teacher and explains things well", I would highly recommend Finn.

Nim Jassi

Finn has being tutoring my son since last Summer. My son is not a lover of school and lacks confidence in himself and his abilities. Finn is super trustworthy and reliable. He makes lessons so much fun that my boy really looks forward to learning with him which is a huge comparison to how he is going to school!

I highly recommend Explore apollo and am very greatful to Finn for his patience , professionalism and kindness.

Cath Marie

Very impressed with this company. Professional, helpful, responsive, and great results. Tutor Mollie really helped my son with Chemistry. He enjoyed his Teams lessons each week and she was knowledgeable, patient and helpful.

The admin side is faultless too. Finn really takes time and care to work with families. Lesson plans are sent through and communication is second to none. This company deserves every success. We hope to use them again one day. Thank you.

Highly recommended!

Anna Jean

Finn had been helping my 11 year old with his English ready for his SATS. While he’s a bit of a Maths and Science whizz he has always lack enjoyment and confidence in English so was struggling somewhat.

My son has enjoyed working with Finn, he finds him fun and interesting and at the same time is clearly taking on board what he has been teaching him. He will now off his own back pick a word of the day to try and expand his vocabulary. In a recent parents evening I was told that his new found confidence in English is clear and that he is now getting more involved in class lessons rather than shying away and bumbling through. His quality of written work and correct use of punctuation has also come along a lot of the past few months. His teacher commented that the tutoring has certainly given him a boost and she expects him to go in and do well in his exams now.

Thank you very much Finn, if I ever need a tutor for either of the boys in future you’ll be my first choice.

Leanne Bull

Excellent management, dedicated team of teachers. We had an excellent experience especially with Finn. I have recommended them to lots of my friends and will continue to recommend.

Well done!

Sobia Arshad

Finn does absolutely amazing work with my daughter, she is more focused than she has ever been with her subjects which is down to the dedication and hard work of Finn.

I would highly recommend to anybody seeking home schooling because you won’t find any better.

Lyndsey Obrien

I highly recommend Explore Apollo tuition. My daughter had GCSE maths,English and RE tuition with Explore Apollo tuition. They provided me with lesson reminders and also lesson booklets. A massive thanks to Finn the owner who was really friendly and kind but most importantly honest.

He told us the truth about where are daughter was at with her studies, which we really needed to hear. I am sure she will do great in her exams because of the extra supported provided by the team. I do not use Facebook but when finn ask for a review I had to set up an account. He was great support and I am glad we went with them for my daughter support.

Thanks again guys. Mia x

Mia Taylor

I cannot recommend Explore Apollo Tuition enough. Finn has been incredible, professional, extremely efficient and so reliable. My son has had tuition for Maths and Science for his GCSEs. Finn and Charlotte have been amazing and have certainly played a really important role in building my son’s confidence for his exams. Finn is super organised and always replies to messages very quickly, nothing is too much trouble, 5* service.

Michelle Shave

Huge Thank you to Finn and Henry for providing a great service, great tuition that has seen my daughter pass her science gcse!! Thank you so much!

Nicola Bremner

Finn is a fantastic tutor that was instrumental in helping my daughter move from the bottom of her class to an above average position. He shows patience, proactively engages the parents and is thorough, organised and adaptive. Strongly recommend him.

George Karamanos
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