Contact  07903 857471    Email Us

Privacy Policy

Last Updated: 21/02/2025
1. Introduction

Welcome to Explore Apollo Tuition’s Privacy Policy. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your personal information when you visit our website, engage with our services, and exercise your rights under data protection laws.

2. Policy Aims

We believe in transparency regarding how your data is collected and used.
This policy aims to:

  • Inform you of the personal data we collect and how we use it.
  • Explain how we comply with data protection laws.
  • Outline your rights concerning your personal data.

3. Contact Details

If you have any questions or concerns about this Privacy Policy, please contact our Data Protection Officer:

Name: Finnen Au
Email: Finnenau@Exploreapollotuition.co.uk

You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) at www.ico.org.uk. However, we encourage you to contact us first to resolve any concerns.

4. What Data We Collect

We collect different types of personal data based on your interaction with our services:

A. When You Express Interest and Book a Free Trial

  • Your full name
  • Email address (for confirmation and follow-up)
  • Mobile phone number (for confirmation and updates)
  • Your child’s name, age, school, and reason for tuition interest

B. When You Enroll in Explore Apollo Tuition

  • Parent/Guardian’s name, email, phone number, and postal address
  • Sessions payer’s details (if different from Parent/Guardian)
  • Emergency contact names and phone numbers
  • Child’s name, age, date of birth, and school
  • Information about any Special Educational Needs (SEN)

C. Additional Data We May Collect

  • Identity Data: Name, username, title, date of birth, and gender.
  • Contact Data: Email, phone number, billing address.
  • Financial Data: Bank account details for payments.
  • Transaction Data: Records of payments and services purchased.
  • Profile Data: Login credentials, purchases, feedback, and survey responses.

We do not collect sensitive personal data such as race, ethnicity, religious beliefs, sexual orientation, political views, trade union membership, genetic/biometric data, or criminal record information.

5. What Happens If You Don’t Provide Personal Data?

If we require your data by law or to fulfill our contract with you, and you fail to provide it, we may be unable to offer our services. We will notify you in such cases.

6. Your Consent and Opt-Out Options

When joining Explore Apollo Tuition, you have the choice to allow us to use your child’s photo for promotional purposes. We will seek parental/guardian permission before using any images. You can withdraw your consent at any time by contacting us.

7. Who We Share Your Data With

We keep your personal data confidential and will only share it in the following circumstances:

  • Legal Obligations: If required by law, for national security, taxation, criminal investigations, or safeguarding your child.
  • Explore Apollo Tuition Team: Only those who need access to provide services to you.

We do not sell, rent, or share your data with third parties for marketing purposes.

8. How Long We Keep Your Data

  • General Personal Data: Retained for 2-3 years after cancellation of tuition.
  • Attendance Registers: Kept for 3 years.
  • Feedback and References: Retained indefinitely.

Once data is no longer required, it is securely deleted or destroyed.

9. Security of Your Data

We take security seriously and ensure that:

  • Manual records are stored securely and not left accessible to unauthorized individuals.
  • Electronic data is protected with strong security measures.
  • Data that has reached its retention period is securely deleted or shredded.

10. Your Rights Under Data Protection Laws

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request to correct any inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data under certain conditions.
  • Restriction: Ask us to restrict processing of your data.
  • Objection: Object to the processing of your data for legitimate interests.
  • Data Portability: Request a transfer of your data to another provider.

To exercise any of these rights, contact us using the details in Section 3.

11. Disclosure of Data

Personal data will only be disclosed when necessary for:

  • National security or law enforcement
  • Tax assessment and collection
  • Protecting an individual’s vital interests
  • Safeguarding children (e.g., liaising with local safeguarding boards)

All such requests must be accompanied by the appropriate legal documentation.

12. Updates to This Policy

We review and update this Privacy Policy regularly. Any changes will be posted on our website, so we encourage you to check back periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Explore Apollo Tuition Team
Email: Finnenau@exploreapollotuition.co.uk

Thank you for trusting Explore Apollo Tuition with your personal data.

Feedback

Finn has been working with my 7 year old son for a few months now. Finn came highly recommended from a family member. My son has enjoyed learning English Comprehension with Finn and learning in a fun way by talking about things that he finds fascinating.

My son says "Finn is a good teacher and explains things well", I would highly recommend Finn.

Nim Jassi

Finn has being tutoring my son since last Summer. My son is not a lover of school and lacks confidence in himself and his abilities. Finn is super trustworthy and reliable. He makes lessons so much fun that my boy really looks forward to learning with him which is a huge comparison to how he is going to school!

I highly recommend Explore apollo and am very greatful to Finn for his patience , professionalism and kindness.

Cath Marie

Very impressed with this company. Professional, helpful, responsive, and great results. Tutor Mollie really helped my son with Chemistry. He enjoyed his Teams lessons each week and she was knowledgeable, patient and helpful.

The admin side is faultless too. Finn really takes time and care to work with families. Lesson plans are sent through and communication is second to none. This company deserves every success. We hope to use them again one day. Thank you.

Highly recommended!

Anna Jean

Finn had been helping my 11 year old with his English ready for his SATS. While he’s a bit of a Maths and Science whizz he has always lack enjoyment and confidence in English so was struggling somewhat.

My son has enjoyed working with Finn, he finds him fun and interesting and at the same time is clearly taking on board what he has been teaching him. He will now off his own back pick a word of the day to try and expand his vocabulary. In a recent parents evening I was told that his new found confidence in English is clear and that he is now getting more involved in class lessons rather than shying away and bumbling through. His quality of written work and correct use of punctuation has also come along a lot of the past few months. His teacher commented that the tutoring has certainly given him a boost and she expects him to go in and do well in his exams now.

Thank you very much Finn, if I ever need a tutor for either of the boys in future you’ll be my first choice.

Leanne Bull

Excellent management, dedicated team of teachers. We had an excellent experience especially with Finn. I have recommended them to lots of my friends and will continue to recommend.

Well done!

Sobia Arshad

Finn does absolutely amazing work with my daughter, she is more focused than she has ever been with her subjects which is down to the dedication and hard work of Finn.

I would highly recommend to anybody seeking home schooling because you won’t find any better.

Lyndsey Obrien

I highly recommend Explore Apollo tuition. My daughter had GCSE maths,English and RE tuition with Explore Apollo tuition. They provided me with lesson reminders and also lesson booklets. A massive thanks to Finn the owner who was really friendly and kind but most importantly honest.

He told us the truth about where are daughter was at with her studies, which we really needed to hear. I am sure she will do great in her exams because of the extra supported provided by the team. I do not use Facebook but when finn ask for a review I had to set up an account. He was great support and I am glad we went with them for my daughter support.

Thanks again guys. Mia x

Mia Taylor

I cannot recommend Explore Apollo Tuition enough. Finn has been incredible, professional, extremely efficient and so reliable. My son has had tuition for Maths and Science for his GCSEs. Finn and Charlotte have been amazing and have certainly played a really important role in building my son’s confidence for his exams. Finn is super organised and always replies to messages very quickly, nothing is too much trouble, 5* service.

Michelle Shave

Huge Thank you to Finn and Henry for providing a great service, great tuition that has seen my daughter pass her science gcse!! Thank you so much!

Nicola Bremner

Finn is a fantastic tutor that was instrumental in helping my daughter move from the bottom of her class to an above average position. He shows patience, proactively engages the parents and is thorough, organised and adaptive. Strongly recommend him.

George Karamanos
View our reviews on Facebook